Payments / Credit

 

• No cash payments can be accepted.

• You must have enough credit on your account for your next lesson before it can begin.

• If you don’t have credit on your account for your next lesson by the time it starts, the lesson may be cancelled and you could go into negative credit.

• If no more lessons are required, due to stopping lessons or passing the test, any remaining credit will be refunded as soon as possible.

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Cancellations

 

• Bookings must be cancelled more than 48 hours before the lesson start time, otherwise a full charge will apply.

• Late cancelations, for any reason, may be charged in full.

• If you don't show up for a lesson, I will make attempts to contact you; at 20 minutes past the agreed start time the lesson may be cancelled without refund.

• If a lesson cancelation is my responsibility I will not charge for the lesson.

• Do not show up to your lessons if you are unwell. If you think you’re getting sick, please cancel as far in advance as possible.

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Code of Conduct for Students

 

• Be respectful and polite at all times.

• Safety is the number one priority, you must take driving seriously, stay focused and alert.

• I expect students to put effort into learning, it takes more than just showing up to lessons to become a good driver.

• Discriminatory or threatening language will not be tolerated.

• Breaches of these rules may result in ending the lesson early without refund, and potentially cancelling future lessons.

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Data Protection

 

• My dash-cam may be set to record in-car audio, this is for insurance and legal purposes and will only be shared with relevant organisations.

• Any personal information provided is protected under the GDPR and never shared with third parties without permission.

• You can read our full Privacy Policy at https://www.olliedriving.com/privacy-policy

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Fitness to Drive
 

• Students must hold a valid provisional or full licence for category B (cars).

• You must immediately notify me of any change to your driving licence status, including any points, suspension, revocation or disqualification.

• Anything that might cause distraction or impairment must be discussed at the start of the lesson, for example: tiredness, mental or physical illness, emotional distress, hangover, medication, etc. Allowances may then be made so that the lesson can proceed if possible.

• If you fail to comply with these requirements and this results in any uninsured loss, insurance excess, penalty, recovery charge or other reasonable cost being incurred by me, you agree to reimburse me for that cost.

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Complaints

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• When possible, please raise any concerns with me before making an official complaint.

• Complaints can also be made directly to the DVSA via instructorconduct@dvsa.gov.uk